----
We are sorry to hear that you are unhappy with your product and would like to apologize for any inconvenience this may have caused. We understand the importance of receiving a quality product and we want to make sure that you are completely satisfied with your purchase.
In order to facilitate the return of your product, please contact us by e-mail with your order number and the details of the product you wish to return. We will then send you return instructions. Please note that returns must be made using a trackable delivery service, so that we can track the progress of your package.
If the return is due to a defective item you received, return shipping costs will be covered. However, if the return is simply due to a change of mind on your part, the return shipping costs will be your responsibility.
Once we have received your return product, we will perform a thorough examination to verify its condition. As soon as we have confirmed that the product is in good condition, we will issue a full refund of the purchase price to the payment method used in the original purchase.
We appreciate your understanding and patience during the entire return and refund process. Our goal is to resolve this situation satisfactorily for you. If you have any additional questions, please do not hesitate to contact us. Our customer service team is here to help.
